Our 30-Day Money-Back Guarantee
At Hirabaa, customer satisfaction is our highest priority. We take pride in the quality of our products and are committed to providing a trustworthy shopping experience — that's why we back Hirabaa Raal Malam with a 30-day money-back guarantee.
Effective Date: 1 August 2026
30-Day Money-Back Guarantee
If you have used Hirabaa Raal Malam consistently as directed for 30 consecutive days and are genuinely not satisfied with your results, you may be eligible for a full refund. Our goal is to ensure every customer purchases with complete confidence.
Eligibility Criteria
To qualify for a refund, you must:
- Purchase the product directly from the official Hirabaa website.
- Submit your refund request within 30 days of delivery.
- Use the product regularly as recommended.
- Provide clear proof that the product has been used consistently.
- Provide your Order ID or purchase invoice.
Proof of Usage Required
To prevent misuse of our guarantee, customers requesting a refund may be asked to provide one or more of the following:
- Clear photographs of the product container before and after use.
- Photographs showing the remaining quantity of the product.
- Before-and-after photographs of the affected area (where applicable).
- A brief description of how the product was used.
- Any additional information requested by our customer care team to verify genuine usage.
Our team reviews every request fairly and individually.
How to Request a Refund
Email us at:
Please include:
- Full Name
- Order Number
- Registered Mobile Number
- Reason for requesting a refund
- Required photographs and proof of usage
Our support team will review your request and respond within 5–7 business days.
Refund Approval
If your request is approved:
- The refund will be processed to the original payment method whenever possible.
- Refunds are generally completed within 7–10 business days, depending on your bank or payment provider.
Non-Eligible Cases
The Money-Back Guarantee will not apply if:
- The request is made after 30 days from the delivery date.
- The product was purchased from an unauthorized seller or marketplace.
- Sufficient proof of genuine product usage cannot be provided.
- The claim is found to be fraudulent or misleading.
- Multiple refund requests are made for the same customer without valid reasons.
- The product has been intentionally damaged or misused.
More Details
Do I need to return the product?
In most cases, returning the product is not required.
However, in certain situations, we may request that the product container be returned for quality verification before processing the refund. If a return is required, our customer support team will provide complete instructions.
Are shipping charges refundable?
If a refund is approved under our Money-Back Guarantee, the product amount will be refunded. Shipping charges (if any) are generally non-refundable unless the refund is due to our error, such as receiving a wrong or damaged product.
What if I receive a damaged or incorrect product?
If you receive a damaged product, a leaking container, an incorrect item, or a manufacturing defect, please contact us within 48 hours of delivery with photographs of the package and product.
We will arrange a replacement or refund at no additional cost.
Can I cancel my order?
Orders may be cancelled only before they are dispatched from our warehouse. Once dispatched, orders cannot be cancelled but may be covered under the Money-Back Guarantee, subject to eligibility.
Need Assistance?
If you have any questions regarding our Return & Refund Policy, please contact us.
Customer Support Hours: Monday – Saturday, 9:00 AM – 7:00 PM (IST)
Our Promise
At Hirabaa, we believe that trust is earned, not claimed.
Our 30-Day Money-Back Guarantee reflects our confidence in the quality of Hirabaa Raal Malam and our commitment to customer satisfaction. Every refund request is handled with fairness, transparency, and respect, ensuring you can shop with complete peace of mind.