Legal

Privacy Policy

Last updated: 1 August 2026

1. Introduction

This Privacy Policy explains how NIKS Life Science Pvt. Ltd. ("we," "us," "our"), operating the Hirabaa Raal Malam website, collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website.

2. Information We Collect

When you visit the site or place an order, we may collect:

Contact details: name, email address, phone number, shipping and billing address
Order information: products purchased, order value, payment method
Device and usage data: IP address, browser type, pages viewed, referring website
Any information you provide voluntarily, such as through our contact form or product reviews

3. How We Use Your Information

To process and fulfil your orders, including shipping and delivery
To communicate with you about your order, including confirmations and support requests
To respond to enquiries submitted through our contact form
To improve our website, products, and customer experience
To send order-related updates and, where you've opted in, promotional communications
To comply with applicable legal and regulatory obligations

4. Payment Information

Payments are processed through third-party payment gateways (such as Razorpay). We do not store your full card, UPI, or banking credentials on our servers — these are handled directly by our payment processor in accordance with their own security standards and privacy policies.

5. Sharing of Information

We do not sell your personal information. We may share information with:

Shipping and logistics partners, to deliver your order
Payment processors, to complete your transaction
Service providers who help us operate the website (e.g. our e-commerce platform, review platform)
Government or regulatory authorities, where required by law

6. Cookies

Our website uses cookies and similar technologies to keep the site functioning correctly (such as remembering items in your cart) and to understand how visitors use our site. You can control cookies through your browser settings, though disabling them may affect site functionality.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You may contact us at any time to request access to, correction of, or deletion of your personal information, subject to applicable law. To exercise these rights, please reach out using the contact details below.